Question 1

Where is my order?

Accepted Answer

Please check your order confirmation e-mail which will have a link to your order status. This link will also contain the tracking information if your order has shipped. Orders will generally ship within 1-2 business days if all items are in stock.    **COVID19 Updates**  - We are fully operational at full capacity and take every safety measure to ensure the safety of our employees and customers

Question 2

What currency are your prices listed in?

Accepted Answer

All prices are in CAD (https://www.PureShrooms.ca)

Question 3

Do you accept returns?

Accepted Answer

Yes, please contact us through the contact us page or e-mail us at hello@pureshroomscompany.com with your order number and we'll find a solution that works for you.

Question 4

My package arrived damage, what should I do?"

Accepted Answer

Please contact us immediately at hello@pureshroomscompany.com with your order #, and proof of damage.

Question 5

Where do you ship from?

Accepted Answer

Mississauga, Ontario, Canada

Question 6

I live in USA do I have to pay duties?

Accepted Answer

No, you will not pay any duties.

Question 7

I ordered on Amazon

Accepted Answer

If you have any questions about your Amazon order please reach out via Amazon.

Question 8

What do you do to maintain high-quality standards?

Accepted Answer

The wellness of our community is important; Pureshrooms.ca is dedicated to maintaining all health codes and government regulations. Each ingredient is tested in by a third party before distribution, ensuring that all products are safe for consumption.   We are compliant with the Canada Food Inspection Agency (CFIA), Food & Drug administration (FDA), Goods manufacturing practice (GMP)   We have multitude of tests performed prior to placing any item for sale; that includes:   • ICP-MS heavy metal test (Hg, As, Pb, Cd) • FTIR purity test • UV-Vis potency test • Titration potency test • Microbiology contamination test • Loss on drying, pH, density and particle size   Our suppliers have earned NSF International’s Good Manufacturing Practice Registration. Independent registration from the global public health organization demonstrates a commitment to dietary supplement quality and compliance with U.S. GMP requirements. Our supplier facilities are NSF International’s dietary supplements Good Manufacturing Practice (GMP) registered. Earning GMP registration from NSF International verifies that a manufacturing facility has the proper methods, equipment, facilities, and controls in place to produce dietary supplement products. The NSF GMPs were developed in accordance with the U.S. Food and Drug Administration’s (FDA) 21 CFR part 111 regulation on dietary supplement manufacturing, packaging, and distribution. Utilizing GMP guidelines assists companies in developing and maintaining proper controls in their manufacturing process so that products are processed, manufactured and labeled in a consistent manner, and meet quality standards. The completion of the GMP Registration indicates that an NSF International auditor has entered our facility, checked documents and deemed the facility compliant with GMP regulations for production.

Question 9

Mushroom Extraction Process

Accepted Answer

All mushroom have been cultivated in greenhouses with natural lighting and fresh air flow, and on substrate materials native to each particular mushroom in order to produce one of the highest quality and most potent mushroom extract powders available on the market. None of our mushrooms are grown on grain. Our Mushrooms are dual-extracted using hot water and alcohol. Hot water extraction is a very simple and effective way to concentrate and increase the bioavailability of all the important medicinal properties contained in mushrooms. The combined use of alcohol and water is crucial when some important compounds in the mushroom are not water soluble, such as triterpenoids in Reishi and Chaga. We guarantee the bioavailability of all the most important properties of the mushrooms.

Question 10

Where do you source your ingredients from?

Accepted Answer

We source globally from Canada, the USA, Japan, Serbia, Indonesia, and Columbia. As of Jan. 2022, our mushrooms are sourced from USA and Serbia. All raw materials are third-party tested.

Question 11

I am a store owner, how can I bulk purchase PureShrooms products?"

Accepted Answer

Please contact us at hello@pureshroomscompany.com or order directly from www.faire.com

Question 12

Micro Ground Coffee Technology

Accepted Answer

We have a unique and propritary process grounding coffee and mushroom extracts. The process helps unlock the rich aroma of coffee beans.

Question 13

Can I take these products when pregnant or nursing?

Accepted Answer

During pregnancy/nursing it is important to consult a health physcian before use.

Question 14

Combining with other medicine

Accepted Answer

We don’t recommend use of the products with antibiotics, anticoagulant, diabetes medication or intravenous glucose. Please consult with your healthcare practitioner prior to consuming PureShrooms products if you're taking other medication.

Question 15

Is it safe for children?

Accepted Answer

In general, functional mushrooms are considered safe even for young children however we do not recommend use on a regular basis. Our mushroom products should be ok for children 6-7 years old and up. It is best to start with lower doses (1/2 teaspoon). We do recommend the child only consume the mushrooms 3 times a week. Don't forget to check the ingredient list for any allergies and recommend to check with your child’s health care professional before use.

Question 16

How do I track my order?

Accepted Answer

All tracking information is sent via email when your package has shipped. If you are unable to find this email, please contact us at hello@pureshroomscompany.com, and we are happy to send your tracking over!

Question 17

How to cancel an order

Accepted Answer

If you need to cancel an order, please reach out to our Support Team right away at hello@pureshroomscompany.com

Question 18

Discount Codes

Accepted Answer

Get exclusive discounts by joining our mailing list! Check your "promotions" folder if they don't appear in your inbox.    Discount codes can be entered at checkout in the discount code section.   Only one discount is valid per order. If you forget to enter a discount code at checkout, just email us and we are happy to apply the code retroactively! Each discount code is valid for one use only.   Note: If you are using a discount code make sure the total value after entering the code is at least $35 to avoid shipping cost.

Question 19

Returns & Refunds

Accepted Answer

If you are unhappy with your purchase for any reason, please contact us at hello@pureshroomscompany.com   We have a money-back guarantee, and we are happy to issue a product refund if you are not satisfied with your purchase.

Question 20

What countries do you ship to?

Accepted Answer

We currently ship to: United States, Canada, South Korea, Japan, China, Singapore, Malaysia, Australia, Portugal, Romania, Hong Kong, Israel, Morocco, New Zealand, South Africa, Taiwan, Turkey, United Kingdom, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Isle Of Man, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Reunion, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine.

Question 21

How many mushrooms can I take in each day?

Accepted Answer

When you are new to consuming PureShrooms products in general, we suggest that you start with one packet/serving per day. After several days though, you can start building up your routine to 3-4 servings per day.

Question 22

Can I combine different PureShrooms products

Accepted Answer

PureShrooms products are non toxic, non habit forming, non specific, and naturally occurring so feel free to mix and match different products and dosages as you experiment with what works best for you!

Question 23

Do you test your coffee for mold/mycotoxins?

Accepted Answer

We do! Our focus is to offer you the purest and highest-quality products possible. To ensure this, we test all of our products for mold, mycotoxins, heavy metals, microbial quality, aflatoxins, yeast, and pesticides.

Question 24

Are your products vegan?

Accepted Answer

Yes, all of our products are gluten free and vegan! None of our ingredients include gluten or are derived from an animal. We do not use any Cordyceps that grow from caterpillars.

Question 25

Common allergen information

Accepted Answer

All of our products are considered vegan and ingredients used to manufacture the products do not contain gluten, wheat, and soy.

Question 26

Can I consume these products while pregnant or breastfeeding?

Accepted Answer

Unfortunately, we cannot give any specific recommendations about which products to take as we are not qualified medical professionals. We recommend consulting your healthcare professional before consuming any PureShrooms products if you are pregnant or nursing. During pregnancy/nursing/breastfeeding it is important to use caution and listen to your body when consuming strong natural herbs and mushrooms.

Question 27

Extraction Process

Accepted Answer

PureShrooms functional mushroom products are all extracted. Our process includes both hot water and alcohol extraction to get the most out of each species we use. Once extracted, we spray-dry the extract to create a powder. All our products are pure and potent.

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LET'S STAY IN TOUCH

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QUICK LINKS

Shipping & Returns Wholesale Shop USA & International

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My Cart My Account My Subscriptions Shipping and Returns

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1-855-646-0999

FAQ

Shipping & Returns

Wholesale

Shop USA & International

My Cart

My Account

My Subscriptions

Shipping and Returns

Privacy Policy

Learn

Holiday Notice

MADE IN CANADA