FAQ

Where is my order?


Please check your order confirmation e-mail which will have a link to your order status. This link will also contain the tracking information if your order has shipped. Orders will generally ship within 1-2 business days if all items are in stock. **COVID19 Updates** - We are back to regular operational capacity as of June 19th, 2020




What currency are your prices listed in?


All prices are in Canadian Dollars (https://www.PureShrooms.ca) To purchase in USD please shop the USA website (https://www.PureShroomsCompany.com)




Do you accept returns?


Yes, please contact us through the contact us page or e-mail us at hello@pureshroomscompany.com with your order number and we'll find a solution that works for you.




My package arrived damage, what should I do?


Please contact us immediately at hello@pureshroomscompany.com with your order #, and proof of damage.




Where do you ship from?


Toronto, Ontario, Canada




I live in USA do I have to pay duties?


No.




I ordered on Amazon


We ship out our products from our facilities and some products are eligible for Amazon Primte. If you have any questions about your Amazon order please reach out to us.




What do you do to maintain high-quality standards?


Your health and safety are our top priority. Each batch goes through extensive in-house and third-party lab testing to ensure quality and safety. We test for heavy metals, allergens, bad bacteria, yeasts, molds, mycotoxins, pesticides, irradiation, and more. Have a quesiton? Just ask.




Mushroom Extraction Process


All mushroom have been cultivated in greenhouses with natural lighting and fresh air flow, and on substrate materials native to each particular mushroom in order to produce one of the highest quality and most potent mushroom extract powders available on the market. None of our mushrooms are grown on grain. Our Mushrooms are dual-extracted using hot water and alcohol. Hot water extraction is a very simple and effective way to concentrate and increase the bioavailability of all the important medicinal properties contained in mushrooms. The combined use of alcohol and water is crucial when some important compounds in the mushroom are not water soluble, such as triterpenoids in Reishi and Chaga. We guarantee the bioavailability of all the most important properties of the mushrooms.




Where do you source your Coffee, Tea and Mushrooms.


We source globally from Canada, USA, Japan, China, Indonesia and Columbia. All raw materials are third party tested and USDA certified organic.




I am a store owner, how can I bulk purchase PureShrooms products?


Please contact us at hello@pureshroomscompany.com or order directly from www.faire.com




Micro Ground Coffee Technology


We have a unique and propritary process grounding coffee and mushroom extracts. The process helps unlock the rich aroma of coffee beans.




Can I take these products when pregnant or nursing?


During pregnancy/nursing it is important to consult a health physcian before use.




Combining with other medicine


We don’t recommend use of the products with antibiotics, anticoagulant, diabetes medication or intravenous glucose. Please consult with your healthcare practitioner prior to consuming PureShrooms products if you're taking other medication.




Is it safe for children?


In general, functional mushrooms are considered safe even for young children however we do not recommend use on a regular basis. Our mushroom products should be ok for children 6-7 years old and up. It is best to start with lower doses (1/2 teaspoon). We do recommend the child only consume the mushrooms 3 times a week. Don't forget to check the ingredient list for any allergies and recommend to check with your child’s health care professional before use.





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