FAQ

General

Where is my order?

Please check your order confirmation e-mail which will have a link to your order status. This link will also contain the tracking information if your order has shipped. Orders will generally ship within 1-2 business days if all items are in stock. **COVID19 Updates** - We are fully operational at full capacity and take every safety measure to ensure the safety of our employees and customers



What currency are your prices listed in?

All prices are in Canadian Dollars (https://www.PureShrooms.ca)



Do you accept returns?

Yes, please contact us through the contact us page or e-mail us at hello@pureshroomscompany.com with your order number and we'll find a solution that works for you.



My package arrived damage, what should I do?

Please contact us immediately at hello@pureshroomscompany.com with your order #, and proof of damage.



Where do you ship from?

Mississauga, Ontario, Canada



I live in USA do I have to pay duties?

No, you will not pay any duties.



I ordered on Amazon

We ship out products from our facilities and Amazon facilities. If you have any questions about your Amazon order please reach out to us.



What do you do to maintain high-quality standards?

Your health and safety are our top priority. Each batch goes through extensive in-house and third-party lab testing to ensure quality and safety. We test for heavy metals, allergens, bad bacteria, yeasts, molds, mycotoxins, pesticides, irradiation, and more. Have a quesiton? Just ask.



Mushroom Extraction Process

All mushroom have been cultivated in greenhouses with natural lighting and fresh air flow, and on substrate materials native to each particular mushroom in order to produce one of the highest quality and most potent mushroom extract powders available on the market. None of our mushrooms are grown on grain. Our Mushrooms are dual-extracted using hot water and alcohol. Hot water extraction is a very simple and effective way to concentrate and increase the bioavailability of all the important medicinal properties contained in mushrooms. The combined use of alcohol and water is crucial when some important compounds in the mushroom are not water soluble, such as triterpenoids in Reishi and Chaga. We guarantee the bioavailability of all the most important properties of the mushrooms.



Where do you source your Coffee, Tea and Mushrooms.

We source globally from Canada, USA, Japan, China, Indonesia and Columbia. All raw materials are third party tested and USDA certified organic.



I am a store owner, how can I bulk purchase PureShrooms products?

Please contact us at hello@pureshroomscompany.com or order directly from www.faire.com



Micro Ground Coffee Technology

We have a unique and propritary process grounding coffee and mushroom extracts. The process helps unlock the rich aroma of coffee beans.



Can I take these products when pregnant or nursing?

During pregnancy/nursing it is important to consult a health physcian before use.



Combining with other medicine

We don’t recommend use of the products with antibiotics, anticoagulant, diabetes medication or intravenous glucose. Please consult with your healthcare practitioner prior to consuming PureShrooms products if you're taking other medication.



Is it safe for children?

In general, functional mushrooms are considered safe even for young children however we do not recommend use on a regular basis. Our mushroom products should be ok for children 6-7 years old and up. It is best to start with lower doses (1/2 teaspoon). We do recommend the child only consume the mushrooms 3 times a week. Don't forget to check the ingredient list for any allergies and recommend to check with your child’s health care professional before use.



How do I track my order?

All tracking information is sent via email when your package has shipped. If you are unable to find this email, please contact us at hello@pureshroomscompany.com, and we are happy to send your tracking over!



How to cancel an order

If you need to cancel an order, please reach out to our Support Team right away at hello@pureshroomscompany.com



Discount Codes

Get exclusive discounts by joining our mailing list! Check your "promotions" folder if they don't appear in your inbox. Discount codes can be entered at checkout in the discount code section. Only one discount is valid per order. If you forget to enter a discount code at checkout, just email us and we are happy to apply the code retroactively! Each discount code is valid for one use only. Note: If you are using a discount code make sure the total value after entering the code is at least $35 to avoid shipping cost.



Returns & Refunds

If you are unhappy with your purchase for any reason, please contact us at hello@pureshroomscompany.com We have a money-back guarantee, and we are happy to issue a product refund if you are not satisfied with your purchase.



What countries do you ship to?

We currently ship to: United States, Canada, South Korea, Japan, China, Singapore, Malaysia, Australia, Portugal, Romania, Hong Kong, Israel, Morocco, New Zealand, South Africa, Taiwan, Turkey, United Kingdom, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Isle Of Man, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Reunion, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine.



All About Mushrooms

How many mushrooms can I take in each day?

When you are new to consuming PureShrooms products in general, we suggest that you start with one packet/serving per day. After several days though, you can start building up your routine to 3-4 servings per day.



Can I combine different PureShrooms products

PureShrooms products are non toxic, non habit forming, non specific, and naturally occurring so feel free to mix and match different products and dosages as you experiment with what works best for you!



Do you test your coffee for mold/mycotoxins?

We do! Our focus is to offer you the purest and highest-quality products possible. To ensure this, we test all of our products for mold, mycotoxins, heavy metals, microbial quality, aflatoxins, yeast, and pesticides.



Are your products vegan?

Yes, all of our products are gluten free and vegan! None of our ingredients include gluten or are derived from an animal. We do not use any Cordyceps that grow from caterpillars.



Common allergen information

All of our products are considered vegan and ingredients used to manufacture the products do not contain gluten, wheat, and soy.



Can I consume these products while pregnant or breastfeeding?

Unfortunately, we cannot give any specific recommendations about which products to take as we are not qualified medical professionals. We recommend consulting your healthcare professional before consuming any PureShrooms products if you are pregnant or nursing. During pregnancy/nursing/breastfeeding it is important to use caution and listen to your body when consuming strong natural herbs and mushrooms.



Extraction Process

PureShrooms functional mushroom products are all extracted. Our process includes both hot water and alcohol extraction to get the most out of each species we use. Once extracted, we spray-dry the extract to create a powder. All our products are pure and potent.