We ship with Canada Post and USPS Expedited shipping on all orders in Canada & the USA. All shipments are processed and shipped within 1 business day from Mississauga ON CA.
Everywhere else Custom Fees May Apply: PureShrooms Inc. is not responsible for paying fees or rates charged by customs. It is the customer's responsibility to pay customs fees and rates. If you refuse to accept your package at customs due to high customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at customs. If you want a refund on your order, you are responsible for paying the customs fee to ship the package back to us. As such, once the package is received back at our warehouse, you will be credited for the cost of your order minus the original shipping charge and minus the customs charge to send the package back to us (if you haven't paid it yet).
PureShrooms Inc. is not responsible for reshipping orders that are refused at customs. If customs refuses a package, sends it back to us, and we receive it back from customs, we can issue you a refund for the order only if we receive the package back and if the contents are in sellable condition. In the event the package is not returned to us by customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.
International orders/shipments may be subject to the possible opening of packages and inspection of goods by customs officials in the country of delivery.
If you are unhappy with your purchase for any reason, please contact us at Hello@PureShroomsCompany.com. We have a money-back guarantee, and we are happy to issue a refund if you are not satisfied with your purchase. *Please note that the money-back guarantee is valid up to 120 days after your purchase. If the purchase is past 120 days, online credit can be issued.
Flash Sale - There are no price adjustments currently offered for Flash Sales
We accept all major credit cards for payments and are processed safely and securely through Stripe payment processing. We also accept PayPal.
Please contact us at firstname.lastname@example.org
Subject: Retail/Online Sales Inquiry