All customers residing in Canada and the United States will receive delivery depending on the delivery selection at checkout. We offer Standard and express shipping worldwide. Shipments are processed and shipped within 12 business hours. We ship from Mississauga, Ontario CANADA.
Everywhere else Custom Fees May Apply: The PureShrooms Co. is not responsible for paying fees or rates charged by customs. It is the customer's responsibility to pay customs fees and rates. If you refuse to accept your package at customs due to high customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at customs. If you want a refund on your order, you are responsible for paying the customs fee to ship the package back to us. As such, once the package is received back at our warehouse, you will be credited for the cost of your order minus the original shipping charge and minus the customs charge to send the package back to us (if you haven't paid it yet).
The PureShrooms Co. is not responsible for reshipping orders that are refused at customs. If customs refuses a package, sends it back to us, and we receive it back from customs, we can issue you a refund for the order only if we receive the package back and if the contents are in sellable condition. In the event the package is not returned to us by customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.
International orders/shipments may be subject to the possible opening of packages and inspection of goods by customs officials in the country of delivery.
If you are unhappy with your purchase for any reason, please contact us at Hello@PureShroomsCompany.com. We have a money-back guarantee, and we are happy to issue a refund if you are not satisfied with your purchase. *Please note that the money-back guarantee is valid up to 120 days after your purchase. If the purchase is past 120 days, online credit can be issued.
We accept all major credit cards for payments and are processed safely and securely through Stripe payment processing. We also accept PayPal.
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Subject: Retail/Online Sales Inquiry